Frequently asked questions

All of the HRT we prescribe is regulated, we do not prescribe compounded bioidentical hormones as there is a lack of evidence about their effectiveness and safety.

The term ‘bio-identical’ can cause confusion. There are two type of bio-identical HRT. Bio-identical means having the same structure as a substance produced in the body.

Compounded bio-identical HRT

This uses exact duplicates of human hormones, made by specialist pharmacies, but they do not follow the same MHRA regulatory pathway as conventional regulated bio-identical HRT. There is not enough evidence to justify the multiple expensive serum and saliva hormone tests which are recommended to precisely individualise this type of treatment.

Regulated bio-identical HRT

This uses exact duplicates of human hormones which are made in a conventional way by the pharmaceutical industry and are authorised by the regulators such as the MHRA in the UK. This type of HRT can be prescribed by our clinic at Rowena Health, and by your GP on the NHS.

This type of HRT is also known as ‘body identical’ HRT. The dose of these hormones can be adjusted to individualise them to you. Examples include oestradiol (oestrogen), in the form of patches, gels and sprays and micronised progesterone (progesterone).

Regulated HRT includes other types of progestogens, which are not bio-identical/body identical, but are widely used, and have different benefit and risk profiles.

When you book an appointment at Rowena Health we consider many things to help guide our choice about the best type of progestogen for you.

This includes your past response to hormones (for example in hormonal contraception) your history of premenstrual syndrome and your medical conditions. There is no one size fits all with our recommendations.

Updated June 2026 Dr Carys Sonnenberg Rowena Health

Throughout the Rowena Health website, we use the term women when describing the changes seen in perimenopause and menopause. We acknowledge that it is not only women who need access to menopause information.

Some non-binary people, trans men, intersex people or people with variations in sex characteristics may also experience menopausal symptoms.

We warmly welcome everyone to Rowena Health who needs the support we can provide.

At Rowena Health we are a small online health clinic providing virtual consultations if you are in the UK. Your health and wellbeing are the the heart of our consultations.

We are proactive at giving you holistic care and advice so that you can improve your symptoms, your understanding of your hormones and how these can affect you, and to you help to improve your physical, mental, sexual and your future health.

We are are delighted to provide care to people 18 and older, who are having:

• Symptoms of perimenopause
• Early menopause (40-45 years)
• Premature ovarian insufficiency, POI (menopause below the age of 40)
  • We may refer to a specialist clinic for investigations and support with fertility after discussion with you.
• Surgical menopause (menopause after an operation to remove the ovaries)
• Menopause
• Premenstrual syndrome at any age above 18 years
• Advice for those who experience menopause after cancer
• Advice about the holistic care options to manage perimenopause and menopause including hormonal treatments, non hormonal treatments, alternative and complementary treatments
• Advice about contraceptive choices

We can work with your GP to help support you.

We provide holistic care, listening to you and helping guide you using evidence-based information and advice, to support you with your symptoms and treatment, for as long as you need us.

We work with an extensive team of selected holistic experts in their field who work in alternative and complementary medicine as we believe education and choice is so important.

We can prescribe Hormone Replacement Therapy, hormonal contraception and non hormonal treatments to support your symptoms.

We can arrange blood tests and investigations like ultrasound scans if necessary.

We can refer on to specialist consultants for advice or further treatment if needed. We can see you once or see you ongoing for further care, let us know what you need.

We write to you and your GP, with your consent, so everyone is involved in your care.

We are delighted to see you via video consultation, from the comfort of your own surroundings.

If you are not sure whether we can help you, or you cannot find an appointment time to suit you, please email us on [email protected] and we will do our best to be flexible and find a time to help.

In some cases, after an assessment, if we feel your care is better being provided by a different specialist clinic, due to you own individual needs we will discuss this with you and will recommend a different clinic, with specialists to help you.

We are looking forward to meeting you. Dr Carys Sonnenberg Rowena Health

To begin with, on the website booking page please book a 45 minute new patient video consultation.

If you are booking a follow-up appointment please book a 30 minute follow-up video appointment.

Virtual appointments

For out virtual appointments, via our secure on-line patient system, you can be seen from the comfort of your own home or at work, as long as you are on UK soil at the time of your appointment.

Once you have booked your appointment you will receive a link in your email to use for the video appointment. The video link is provided through our secure patient platform.

At the time of the consultation please make sure you have a good WiFi connection and that you find a place where you are comfortable and can talk in private. If there are any problems with video connection, don’t worry, we will call via the telephone number you have provided to continue our consultation.

We recommend clicking on the video link a few minutes before the consultation to check it is all working and that you know how to mute and unmute and switch your camera on and off.

We will need to see Photo ID at the start of the consultation to verify your identity as your appointment cannot proceed without showing this proof. We will also ask who is present during our consultation and check you are in a safe place for us to talk. We will check if there is anything sensitive you would like us to be aware of before we start. If there is anything you would like to be made aware of please do not hesitate to let us know. We will check your GP details are correct and we will ask for the telephone number of a person we can call if there is an emergency during your appointment.

Telephone appointments

For existing patients who have a simple query in between appointments, a 10 minute telephone appointment is available.

Email

Email is perfect for simple logistical queries, we are sorry but we are not able to provide detailed clinical advice via email. Please allow up to 5 working days for response to an email.

Please email [email protected] if you have any questions and we will be delighted to help you.

Emergency appointments

We are sorry but Rowena Health is not able to offer emergency appointments, we will do our best to accomodate your needs but we offer routine care only.

When your appointment is booked what happens

All appointments are easily booked via the website booking page. The cost of each appointment is stated there.

Payment is taken at the time of booking and you will receive booking confirmation, details of your appointment and a booking questionnaire. Please leave 15 minutes to complete your questionnaire and ensure it arrives with us at least 48 hours before your appointment to give Dr Sonnenberg time to review it before she sees you.

We really look forward to meeting you at Rowena Health.

Dr Carys Sonnenberg GP and British Menopause Society Menopause Specialist and founder of Rowena Health

New patient and follow-up consultation prices

A new patient appointment is currently £275 for a 45 minute appointment. This does not include the cost of prescribed medication, or costs of recommended investigations.

A follow-up patient appointment is currently £175 for a 30 minute appointment. This appointment can review your care and is usually booked after 8-12 weeks and annually. This does not include the cost of prescribed medication or costs of recommended investigations.

if you have a quick question, in between routine planned appointments, you can book a telephone appointment, lasting up to 10 minutes. This costs £95 and is perfect to discuss a blood test result, or ask a quick question. Please do not book a 10 minute telephone appointment to have your follow-up or annual review as this does not give us enough time to carry out these reviews safely. This appointment does not include a pre-booking questionnaire or a clinic letter.

Please note that booking confirmation emails may go into your junk email box. You should receive an email on booking your appointment from [email protected]

We are happy for you to send us information to support your consultation, but if there are multiple documents to review please consider that we may charge you for the time taken to review these before your consultation.

Prescription costs and medication costs

We do not charge an administration cost if a private prescription for a medication like HRT, is issued during your consultation but you will be charged for the cost of the medication itself and if prescriptions are posted to your home, a small additional charge will apply for postage and handling.

Prices of HRT products vary depending on the product and dose, typically ranging from £10 to £40 per item per month.

Examples vary (the prices stated below are from CloudRx for some of our commonly prescribed products, and do not include postage charge). SignatureRX prices may vary, and you can choose to collect your HRT from a local pharmacy:

• Oestrogel: approx £15 per 80g bottle (2026)
• Sandrena: approx £15 for 28 sachets of 0.5mg or 1mg
• Lenzetto: approx £40 per 3 bottles
• Evorel 50mcg patches: 3 boxes of 8: approx £40
• Utrogestan 100mg oral capsules: box of 30: approx £15
• Nalvee (dydrogesterone) 10mg: box of 20: approx £15
• Slynd (drospirenone 4mg) box of 84: approx £30
• Estriol 1mg/g Vaginal Cream: 15g tube: approx £15
• Estring (Estradiol Hemihdrate) Vaginal Ring: one: approx £55
• Vagirux (Estradiol) 10mcg Vaginal Tablets: pack of 24: approx £22

If further prescriptions are requested by you, outside your consultations, then we charge a £35 administration cost. This is to cover the cost of time reviewing your notes to ensure safe prescribing.

Please use the request a repeat prescription button on the website to request your medication.

The cost of privately prescribed HRT from our clinic is not covered by the NHS or the HRT prepayment certificate. It is cheaper if your GP is able to prescribe your HRT. Your HRT pre-pay certificate may not cover all HRT products, so click here to check if your products are covered.

Emails between appointments

We do not charge for emails but we are only able to deal with logistical issues by email. Any clinical concerns we ask that you book an appointment, as per our practice policy.

Additional letters requested for other specialists £30, we will send an invoice to you if you request this. A copy of your clinic letters will be sent to your GP free of charge so they are aware of our care and recommendations.

Private blood tests

We offer a range of profiles for blood tests and only arrange ones which are necessary for you. Sometimes more investigations are needed we are ruling out some other causes for your symptoms. We will refer you to our phlebotomy service and give you the number to call to arrange and pay for your blood test. The result will be sent back to Rowena Health and we will be in contact with you within 7 days with a report and our recommendations.

Please add the cost of the phlebotomy service to the figure below. You will be offered an appointment in a clinic setting (add £40) to take the blood tests or a phlebotomist can visit your home (add £60). Approximate costs are stated below - please allow for small price increases with Nationwide.

Profile 1: FBC, ferritin, U+E, LFT, lipids, TSH, free T4, Hba1c, oestradiol, testosterone, SHBG, Vitamin B12, folate and Vitamin D - £117

Profile 2: oestradiol, SHBG, testosterone, TSH, free T4 - £63.50

Profile 3: oestradiol, SHBG, testosterone - £50.50

Profile 4: FBC, ferritin, TSH, free T4, testosterone, SHBG - £60

Profile 6: SHBG, testosterone - £26.50

Profile 8: FSH/LH - £38

Results will be sent to Rowena Health and we will inform you of the result.

Venous blood samples (not capillary) are recommended for hormonal blood tests. To avoid contamination of your result if you are using hormone gel (oestrogen or testosterone) please do not touch the gel with your hands in the week before the blood test and apply the gel to the inner thigh area. Please do not using biotin at a dose 5mg or more in the 8 hours before a testosterone blood test as this can affect the result.

If you need to cancel your appointment:

You will receive a full refund you if cancel your appointment and give us at least 48 hours notice.

If you cancel or ask to rearrange your appointment within 48 hours of your booked appointment, it will be difficult for us to fill your appointment time so a refund will not be possible.

Please note you must be on UK soil at the time of your appointment.

If you need to rearrange your appointment more than 48 hours before your booked appointment:

If you need to reschedule your booked appointment more than 48 hours before your appointment time please email us and we will arrange this for you.

We reserve the right to change our pricing in future without prior notice.

We are sorry that we do not offer discounts, and believe our prices to be fair and competitive.

We are delighted to see you at Rowena Health.

Dr Carys Sonnenberg

The most important thing about your consultation is that you feel comfortable and relaxed. Dr Sonnenberg will take time to listen to how you have been feeling and to talk through all of your symptoms. She has been a GP for over 20 years and started Rowena Health to give women support. So please take time to sit with in the comfort of your own home, and talk through all the options to find a way to manage your symptoms that is best for you and your life.

Prior to your consultation you will have completed the patient questionnaire that was emailed to you, which ensures she has key information that she needs. This allows her to really focus on the areas that matter most to you. Please also ensure you have included a full list of all your past medical history, family history and medications/supplements.

It is helpful to have copies of results or letters with you that may also be relevant.

During your consultation she will discuss your symptoms, concerns and questions take time to listen.

She will then guide you through the best options and address any questions that you may still have. With that in mind, it is often useful for you to write down any questions that you may have beforehand, that you may not have included in your questionnaire, to ensure she covers them.

She may discuss ways to adapt your lifestyle and she will decide together with you making, your personalised care plan, which she will ask that you share with your GP.

If appropriate she will prescribe your medication, such as HRT, ensuring we properly cover any risks and benefits to treatment, based on the British Menopause Society recommendations. This is issued at the consultation but it may take a day or so to have the prescription delivered to you.

She will make a plan for your future care and will write to you within 7 days of your appointment to summarise your personal plan. If you do not receive this please let us know and check your junk mail, very occasionally things do end up there. It will come from [email protected]

If there is anything you need clarification on or you have concerns about please do not hesitate to ask, we would love to talk with you early and believe that good communication is the key to a supportive relationship for us both.

Rowena Health is a small clinic and Dr Sonnenberg is delighted to be part of a much bigger peer group supporting continued education in menopause, at the highest level, with other accredited British Menopause Society Menopause Specialists from all over the UK who run similar clinics, and are equally passionate and dedicated to women’s health and menopause care. This group discuss cases regularly looking at latest evidence and best practice in order to provide the best care. Dr Sonnenberg also runs an NHS women’s health clinic at her GP surgery so she is experienced at dealing with all of your symptoms and at guiding you, if something doesn’t seem like a menopause symptom.

In the event of the doctor being unable to provide an appointment, we will inform you as soon as possible and we will work with you to be as flexible as we are able to be to provide another appointment as soon as possible, or to refund your fee if this is not suitable for you.

At Rowena Health we are a small online health clinic providing virtual consultations if you are in the UK. Your health and wellbeing are the the heart of our consultations.

We are proactive at giving you holistic care and advice so that you can improve your symptoms, your understanding of your hormones and how these can affect you, and to you help to improve your physical, mental, sexual and your future health.

We are are delighted to provide care to people 18 and older, who are having:

• Symptoms of perimenopause
• Early menopause (40-45 years)
• Premature ovarian insufficiency, POI (menopause below the age of 40)
  • We may refer to a specialist clinic for investigations and support with fertility after discussion with you.
• Surgical menopause (menopause after an operation to remove the ovaries)
• Menopause
• Premenstrual syndrome at any age above 18 years
• Advice for those who experience menopause after cancer
• Advice about the holistic care options to manage perimenopause and menopause including hormonal treatments, non hormonal treatments, alternative and complementary treatments
• Advice about contraceptive choices

We can work with your GP to help support you.

We provide holistic care, listening to you and helping guide you using evidence-based information and advice, to support you with your symptoms and treatment, for as long as you need us.

We work with an extensive team of selected holistic experts in their field who work in alternative and complementary medicine as we believe education and choice is so important.

We can prescribe Hormone Replacement Therapy, hormonal contraception and non hormonal treatments to support your symptoms.

We can arrange blood tests and investigations like ultrasound scans if necessary.

We can refer on to specialist consultants for advice or further treatment if needed. We can see you once or see you ongoing for further care, let us know what you need.

We write to you and your GP, with your consent, so everyone is involved in your care.

We are delighted to see you via video consultation, from the comfort of your own surroundings.

If you are not sure whether we can help you, or you cannot find an appointment time to suit you, please email us on [email protected] and we will do our best to be flexible and find a time to help.

In some cases, after an assessment, if we feel your care is better being provided by a different specialist clinic, due to you own individual needs we will discuss this with you and will recommend a different clinic, with specialists to help you.

We are looking forward to meeting you. Dr Carys Sonnenberg Rowena Health

On our first patient consultation questionnaire we ask that you consent for us to share your letter with your GP.

Dr Sonnenberg is a practicing NHS GP with 25 years experience and understand the importance of good communication in managing the health of patients. For this reason we are not be able to prescribe medication for you at Rowena Health unless you consent with this information being shared with your GP.

We are a small bespoke clinic and due to this we are not able offer emergency care, and ask that you contact your own GP or 111, or call 999 in case of an emergency.

If you email us, we are happy to answer simple logistical questions, but due to practice policy we are not able to answer detailed clinical questions via email, and ask that you book a telephone appointment to talk with us. Please allow 5 working days for a response to an email.

If you need repeat medication, please allow 5 working days for your prescription to be processed.

Thank you for working with us to help us support you and our other patients.

Thank you for attending your appointment with Rowena Health. We are delighted to help you, whenever you need support, and are committed to providing your ongoing care. We hope that you have found your appointment beneficial and we would be delighted if you would support us by giving feedback, we will send you details of how to do this.

Booking appointments

We offer an online booking system which is easy to use and which takes payment immediately for all appointments including follow-up appointments.

You will receive email confirmation of your booking, please check your emails (and junk). Your email will contain a link to a pre-consultation questionnaire. Please complete the pre-consultation questionnaire at least 48 hours prior to your consultation.

If you need to change your appointment please email [email protected]. To avoid disappointment, please check the appointment cancellation policy.

At each appointment we will discuss your ongoing care, confirm how you prefer to receive your ongoing prescriptions and ask you how you would like to arrange your future care with us, or your GP. If you would like to see us at Rowena Health for future consultations we send one reminder by email, for our agreed follow-up plan. If you do not book an appointment we assume that your GP is managing your ongoing care and we will not send subsequent emails.

Your clinic letter

You will receive a securely encrypted email, attaching a clinic letter following your appointment, outlining everything you discussed with Dr Sonnenberg.

This will be sent within 7 days from [email protected]. Please let us know if there is anything you would like to change about your letter, it will be detailed with links to other websites for your information and support.

This letter and all relevant correspondence will also be shared with your GP surgery to keep them informed of your care. If you do NOT wish for them to know, please tell us on your booking questionnaire and at your appointment.

At the appointment we will agree with you a future plan. You should leave having a clear understanding of what will happen next, how to obtain your medication, if appropriate, and when your next follow-up appointment is due.

Prescribing private prescriptions at your appointment

There is no extra administration charge to you if we prescribe medication during your appointment, but you will have to pay for the cost of the medication, to the pharmacy. This is usually between £10-40 per month per product.

If we are prescribing your medication we will share your prescription with your consent, which is given in your booking questionnaire, with CloudRx or SignatureRx, our online pharmacies.

CloudRX will contact you to arrange for payment of your medication, and arrange for it to be delivered to your home address, where you may need to be in to sign for it.

SignatureRX will give you the flexibility to collect your medication from a local pharmacy, a prescription token will be sent to you. Please ensure the medication you collect from the pharmacy is correct.

We are only able to prescribe medication for you if you are happy for us to share this information with your GP, unless there are extenuating circumstances. We feel this is safest for you and your GP in case they prescribe anything which could interact with a medication which is prescribed by us.

Repeat medications

If you need us to prescribe your ongoing medication outside the time of an appointment please let us know 5 working days in advance.

Repeat prescriptions can be obtained by clicking the repeat prescription button on the website. An administration fee of £35 will be requested, and a questionnaire sent to you, to complete. Once this has been received by us and checked, we are happy to prescribe your medication. It is important to write exactly what medication and what dose you require on the questionnaire when you complete it, to avoid any errors. We check patient notes every time we prescribe to ensure we are prescribing safely.

For safe menopause prescribing practices, medication can only be issued to women who are actively under the care of Rowena Health.

If you haven’t had a consultation in the past year, or if you haven’t had a three-month review following the start of your treatment or any changes to your treatment, a follow-up appointment will be necessary before issuing a menopause prescription.

We only prescribe up to 3 months of medication at a time. If we are prescribing antidepressants we limit our prescriptions to 2 months as a maximum.

Your GP may be able to prescribe your medication ongoing. If you wish them to do this then please make an appointment with them to discuss your clinic letter and our recommendations. You may then be able to use an HRT prepay certificate which will make obtaining your HRT significantly cheaper for you than if it is issued privately.

Please tell us of any side effects to your HRT, or change in your medical or family history so we are sure we are safely prescribing.

Blood tests

Private blood tests: we can use Nationwide pathology to arrange your private blood tests. We will inform them of the blood test profile we recommend and provide you with the phone number to call and provide payment and arrange for the blood test to be taken at a local clinic (extra £40 phlebotomy fee) or at your home (extra £60 phlebotomy fee). The results are then returned to us and we will inform you of the result and any action required.

If a blood test is arranged by us then the results will be sent back to us and we will share them with you, and include any advice or recommendations.

Emails

Email communication is limited to the clarification of appointments or the reinforcement/clarification of prescribing advice.

Please allow 5 working days for a response to your email.

We are not able to provide emergency care

We do not have an emergency service or a telephone service, so in the event of an emergency please contact your GP, 111 or 999.

If you have a question between appointments

We offer a 10 minute telephone appointment to help support you with questions between follow-up appointments, which can be booked via the website.

These telephone appointments are not suitable for a follow-up consultation.

How did we do?

We strive to offer the highest quality of care and service to our patients and your feedback really matters. All feedback is welcomed so please let us know how we did at your appointment. We have a feedback questionnaire which is returned to us, and is available at the bottom of your clinic letter, and we have a google feedback, which we would be delighted if you would complete.

Tell a friend

Talking about the menopause is important. If you’ve benefited from our care, you can help your friends and family by spreading the
word. As well as high quality individual care we also offer corporate support and training for businesses and public sector organisations so do get in touch if you would like further information.

Rowena Health Ltd is a company registered with company number 14277302
Rowena Health Ltd is regulated by the Care Quality Commission (CQC)

Please see our booking page to book an appointment.

Within 7 days of your new patient or follow-up appointment, we will send a detailed clinic letter, with a comprehensive list of evidence based resources and we encourage you to visit this first, if you have questions.

We reserve email communication to clarifying appointments, or reinforcing prescribing advice. We are not able to conduct consultations, or give detailed clinical advice via email and, as we feel it is important to have a consultation to safely and effectively manage your care.

We offer telephone consultations, lasting up to 10 minutes, which can be booked via the website to manage questions between follow-up appointments.

If you do send an email to [email protected] we will reply within 5 working days. You may receive a reply more quickly, but please allow 5 working days as Dr Sonnenberg may be away from the office.

Please do contact your GP, 111 or 999 in case of an emergency. We do not provide emergency care and request that you contact your GP or the emergency services if you feel that you need this.

Thank you for working with us so that we can best help you and our other patients.

Dr Carys Sonnenberg Rowena Health

New patient and follow-up consultation prices

A new patient appointment is currently £275 for a 45 minute appointment. This does not include the cost of prescribed medication, or costs of recommended investigations.

A follow-up patient appointment is currently £175 for a 30 minute appointment. This appointment can review your care and is usually booked after 8-12 weeks and annually. This does not include the cost of prescribed medication or costs of recommended investigations.

if you have a quick question, in between routine planned appointments, you can book a telephone appointment, lasting up to 10 minutes. This costs £95 and is perfect to discuss a blood test result, or ask a quick question. Please do not book a 10 minute telephone appointment to have your follow-up or annual review as this does not give us enough time to carry out these reviews safely. This appointment does not include a pre-booking questionnaire or a clinic letter.

Please note that booking confirmation emails may go into your junk email box. You should receive an email on booking your appointment from [email protected]

We are happy for you to send us information to support your consultation, but if there are multiple documents to review please consider that we may charge you for the time taken to review these before your consultation.

Prescription costs and medication costs

We do not charge an administration cost if a private prescription for a medication like HRT, is issued during your consultation but you will be charged for the cost of the medication itself and if prescriptions are posted to your home, a small additional charge will apply for postage and handling.

Prices of HRT products vary depending on the product and dose, typically ranging from £10 to £40 per item per month.

Examples vary (the prices stated below are from CloudRx for some of our commonly prescribed products, and do not include postage charge). SignatureRX prices may vary, and you can choose to collect your HRT from a local pharmacy:

• Oestrogel: approx £15 per 80g bottle (2026)
• Sandrena: approx £15 for 28 sachets of 0.5mg or 1mg
• Lenzetto: approx £40 per 3 bottles
• Evorel 50mcg patches: 3 boxes of 8: approx £40
• Utrogestan 100mg oral capsules: box of 30: approx £15
• Nalvee (dydrogesterone) 10mg: box of 20: approx £15
• Slynd (drospirenone 4mg) box of 84: approx £30
• Estriol 1mg/g Vaginal Cream: 15g tube: approx £15
• Estring (Estradiol Hemihdrate) Vaginal Ring: one: approx £55
• Vagirux (Estradiol) 10mcg Vaginal Tablets: pack of 24: approx £22

If further prescriptions are requested by you, outside your consultations, then we charge a £35 administration cost. This is to cover the cost of time reviewing your notes to ensure safe prescribing.

Please use the request a repeat prescription button on the website to request your medication.

The cost of privately prescribed HRT from our clinic is not covered by the NHS or the HRT prepayment certificate. It is cheaper if your GP is able to prescribe your HRT. Your HRT pre-pay certificate may not cover all HRT products, so click here to check if your products are covered.

Emails between appointments

We do not charge for emails but we are only able to deal with logistical issues by email. Any clinical concerns we ask that you book an appointment, as per our practice policy.

Additional letters requested for other specialists £30, we will send an invoice to you if you request this. A copy of your clinic letters will be sent to your GP free of charge so they are aware of our care and recommendations.

Private blood tests

We offer a range of profiles for blood tests and only arrange ones which are necessary for you. Sometimes more investigations are needed we are ruling out some other causes for your symptoms. We will refer you to our phlebotomy service and give you the number to call to arrange and pay for your blood test. The result will be sent back to Rowena Health and we will be in contact with you within 7 days with a report and our recommendations.

Please add the cost of the phlebotomy service to the figure below. You will be offered an appointment in a clinic setting (add £40) to take the blood tests or a phlebotomist can visit your home (add £60). Approximate costs are stated below - please allow for small price increases with Nationwide.

Profile 1: FBC, ferritin, U+E, LFT, lipids, TSH, free T4, Hba1c, oestradiol, testosterone, SHBG, Vitamin B12, folate and Vitamin D - £117

Profile 2: oestradiol, SHBG, testosterone, TSH, free T4 - £63.50

Profile 3: oestradiol, SHBG, testosterone - £50.50

Profile 4: FBC, ferritin, TSH, free T4, testosterone, SHBG - £60

Profile 6: SHBG, testosterone - £26.50

Profile 8: FSH/LH - £38

Results will be sent to Rowena Health and we will inform you of the result.

Venous blood samples (not capillary) are recommended for hormonal blood tests. To avoid contamination of your result if you are using hormone gel (oestrogen or testosterone) please do not touch the gel with your hands in the week before the blood test and apply the gel to the inner thigh area. Please do not using biotin at a dose 5mg or more in the 8 hours before a testosterone blood test as this can affect the result.

If you need to cancel your appointment:

You will receive a full refund you if cancel your appointment and give us at least 48 hours notice.

If you cancel or ask to rearrange your appointment within 48 hours of your booked appointment, it will be difficult for us to fill your appointment time so a refund will not be possible.

Please note you must be on UK soil at the time of your appointment.

If you need to rearrange your appointment more than 48 hours before your booked appointment:

If you need to reschedule your booked appointment more than 48 hours before your appointment time please email us and we will arrange this for you.

We reserve the right to change our pricing in future without prior notice.

We are sorry that we do not offer discounts, and believe our prices to be fair and competitive.

We are delighted to see you at Rowena Health.

Dr Carys Sonnenberg

Thank you for attending your appointment with Rowena Health. We are delighted to help you, whenever you need support, and are committed to providing your ongoing care. We hope that you have found your appointment beneficial and we would be delighted if you would support us by giving feedback, we will send you details of how to do this.

Booking appointments

We offer an online booking system which is easy to use and which takes payment immediately for all appointments including follow-up appointments.

You will receive email confirmation of your booking, please check your emails (and junk). Your email will contain a link to a pre-consultation questionnaire. Please complete the pre-consultation questionnaire at least 48 hours prior to your consultation.

If you need to change your appointment please email [email protected]. To avoid disappointment, please check the appointment cancellation policy.

At each appointment we will discuss your ongoing care, confirm how you prefer to receive your ongoing prescriptions and ask you how you would like to arrange your future care with us, or your GP. If you would like to see us at Rowena Health for future consultations we send one reminder by email, for our agreed follow-up plan. If you do not book an appointment we assume that your GP is managing your ongoing care and we will not send subsequent emails.

Your clinic letter

You will receive a securely encrypted email, attaching a clinic letter following your appointment, outlining everything you discussed with Dr Sonnenberg.

This will be sent within 7 days from [email protected]. Please let us know if there is anything you would like to change about your letter, it will be detailed with links to other websites for your information and support.

This letter and all relevant correspondence will also be shared with your GP surgery to keep them informed of your care. If you do NOT wish for them to know, please tell us on your booking questionnaire and at your appointment.

At the appointment we will agree with you a future plan. You should leave having a clear understanding of what will happen next, how to obtain your medication, if appropriate, and when your next follow-up appointment is due.

Prescribing private prescriptions at your appointment

There is no extra administration charge to you if we prescribe medication during your appointment, but you will have to pay for the cost of the medication, to the pharmacy. This is usually between £10-40 per month per product.

If we are prescribing your medication we will share your prescription with your consent, which is given in your booking questionnaire, with CloudRx or SignatureRx, our online pharmacies.

CloudRX will contact you to arrange for payment of your medication, and arrange for it to be delivered to your home address, where you may need to be in to sign for it.

SignatureRX will give you the flexibility to collect your medication from a local pharmacy, a prescription token will be sent to you. Please ensure the medication you collect from the pharmacy is correct.

We are only able to prescribe medication for you if you are happy for us to share this information with your GP, unless there are extenuating circumstances. We feel this is safest for you and your GP in case they prescribe anything which could interact with a medication which is prescribed by us.

Repeat medications

If you need us to prescribe your ongoing medication outside the time of an appointment please let us know 5 working days in advance.

Repeat prescriptions can be obtained by clicking the repeat prescription button on the website. An administration fee of £35 will be requested, and a questionnaire sent to you, to complete. Once this has been received by us and checked, we are happy to prescribe your medication. It is important to write exactly what medication and what dose you require on the questionnaire when you complete it, to avoid any errors. We check patient notes every time we prescribe to ensure we are prescribing safely.

For safe menopause prescribing practices, medication can only be issued to women who are actively under the care of Rowena Health.

If you haven’t had a consultation in the past year, or if you haven’t had a three-month review following the start of your treatment or any changes to your treatment, a follow-up appointment will be necessary before issuing a menopause prescription.

We only prescribe up to 3 months of medication at a time. If we are prescribing antidepressants we limit our prescriptions to 2 months as a maximum.

Your GP may be able to prescribe your medication ongoing. If you wish them to do this then please make an appointment with them to discuss your clinic letter and our recommendations. You may then be able to use an HRT prepay certificate which will make obtaining your HRT significantly cheaper for you than if it is issued privately.

Please tell us of any side effects to your HRT, or change in your medical or family history so we are sure we are safely prescribing.

Blood tests

Private blood tests: we can use Nationwide pathology to arrange your private blood tests. We will inform them of the blood test profile we recommend and provide you with the phone number to call and provide payment and arrange for the blood test to be taken at a local clinic (extra £40 phlebotomy fee) or at your home (extra £60 phlebotomy fee). The results are then returned to us and we will inform you of the result and any action required.

If a blood test is arranged by us then the results will be sent back to us and we will share them with you, and include any advice or recommendations.

Emails

Email communication is limited to the clarification of appointments or the reinforcement/clarification of prescribing advice.

Please allow 5 working days for a response to your email.

We are not able to provide emergency care

We do not have an emergency service or a telephone service, so in the event of an emergency please contact your GP, 111 or 999.

If you have a question between appointments

We offer a 10 minute telephone appointment to help support you with questions between follow-up appointments, which can be booked via the website.

These telephone appointments are not suitable for a follow-up consultation.

How did we do?

We strive to offer the highest quality of care and service to our patients and your feedback really matters. All feedback is welcomed so please let us know how we did at your appointment. We have a feedback questionnaire which is returned to us, and is available at the bottom of your clinic letter, and we have a google feedback, which we would be delighted if you would complete.

Tell a friend

Talking about the menopause is important. If you’ve benefited from our care, you can help your friends and family by spreading the
word. As well as high quality individual care we also offer corporate support and training for businesses and public sector organisations so do get in touch if you would like further information.

Rowena Health Ltd is a company registered with company number 14277302
Rowena Health Ltd is regulated by the Care Quality Commission (CQC)

Please see our booking page to book an appointment.

Prescriptions & Repeat Prescriptions

We prescribe medication in line with guidance from the British Menopause Society.

How will I get my prescription?

If we agree together that medication is right for you, there are two options:

Option 1: NHS prescription through your GP

• After your consultation, we send a clinic letter to you and your GP within 7 days.
• You call your surgery and ask your GP surgery to issue the prescription on the NHS.
• If your GP issues your HRT on an NHS prescription, for most products you can use your HRT Prescription Prepayment Certificate. This is not the case for every HRT product so please check.

Option 2: Private prescription from Rowena Health

• We send your prescription to one of our pharmacy partners after your consultation.
• You pay the pharmacy for the medication. Your HRT prepayment certificate doesn’t cover private prescriptions.

Is there a fee for private prescriptions?

• During a consultation: no prescription fee.
• Outside a consultation, including repeats: a £35 administration fee.

Which pharmacies do you use?

We use two online prescription services:

• CloudRx delivers your medication to your home (postage is an extra cost).
• SignatureRx sends the prescription to you so you can collect it from a local pharmacy or delivers to your home address (postage is an extra cost).

You give consent for us to share your prescription with them on your initial booking form.

How do I request a repeat prescription?

1. Click the Repeat Prescription button on our website.
2. Pay the £35 administration fee.
3. Fill in the short questionnaire we send you.
4. Once we’ve checked it’s safe to prescribe, we issue your medication.

Who can get a repeat prescription?

For safe prescribing, we can only issue repeats to women who are under our active care and up to date with their reviews. You’ll need a follow-up appointment first if:

• you haven’t had a consultation in the past 12 months, or
• you haven’t had your 3-month review after starting or changing treatment.

How long does it take?

Please allow 5 working days for us to process your prescription. The pharmacy then needs its own time to dispense and send it.

💡 Tip: Request your repeat when you have 2 weeks of medication left, and set a reminder on your phone or in your diary. Allow extra time around holidays.

How much medication will I get?

• HRT: up to 3 months per prescription.
• Antidepressants: up to 2 months.

What if my medication is out of stock?

I’m afraid we are unable to control national supply shortages. If you can’t get your usual medication, we’ll do our best to find a suitable alternative.

What does “off-label” or “unlicensed” mean?

Sometimes, based on the available evidence, Dr Sonnenberg may judge that the best option for you is a medicine used outside its licence (“off-label”) or an unlicensed medicine. If so, we’ll always tell you and talk it through with you first.

Find out more:

• NICE: information on medicines
• GOV.UK: off-label or unlicensed use of medicines

What if I’m about to run out?

In an emergency, email us at [email protected]. We check emails during working hours only.

Thank you for giving us time to issue your medication safely. It helps us care for you and all our patients.

Dr Carys Sonnenberg
Book an appointment

New patient and follow-up consultation prices

A new patient appointment is currently £275 for a 45 minute appointment. This does not include the cost of prescribed medication, or costs of recommended investigations.

A follow-up patient appointment is currently £175 for a 30 minute appointment. This appointment can review your care and is usually booked after 8-12 weeks and annually. This does not include the cost of prescribed medication or costs of recommended investigations.

if you have a quick question, in between routine planned appointments, you can book a telephone appointment, lasting up to 10 minutes. This costs £95 and is perfect to discuss a blood test result, or ask a quick question. Please do not book a 10 minute telephone appointment to have your follow-up or annual review as this does not give us enough time to carry out these reviews safely. This appointment does not include a pre-booking questionnaire or a clinic letter.

Please note that booking confirmation emails may go into your junk email box. You should receive an email on booking your appointment from [email protected]

We are happy for you to send us information to support your consultation, but if there are multiple documents to review please consider that we may charge you for the time taken to review these before your consultation.

Prescription costs and medication costs

We do not charge an administration cost if a private prescription for a medication like HRT, is issued during your consultation but you will be charged for the cost of the medication itself and if prescriptions are posted to your home, a small additional charge will apply for postage and handling.

Prices of HRT products vary depending on the product and dose, typically ranging from £10 to £40 per item per month.

Examples vary (the prices stated below are from CloudRx for some of our commonly prescribed products, and do not include postage charge). SignatureRX prices may vary, and you can choose to collect your HRT from a local pharmacy:

• Oestrogel: approx £15 per 80g bottle (2026)
• Sandrena: approx £15 for 28 sachets of 0.5mg or 1mg
• Lenzetto: approx £40 per 3 bottles
• Evorel 50mcg patches: 3 boxes of 8: approx £40
• Utrogestan 100mg oral capsules: box of 30: approx £15
• Nalvee (dydrogesterone) 10mg: box of 20: approx £15
• Slynd (drospirenone 4mg) box of 84: approx £30
• Estriol 1mg/g Vaginal Cream: 15g tube: approx £15
• Estring (Estradiol Hemihdrate) Vaginal Ring: one: approx £55
• Vagirux (Estradiol) 10mcg Vaginal Tablets: pack of 24: approx £22

If further prescriptions are requested by you, outside your consultations, then we charge a £35 administration cost. This is to cover the cost of time reviewing your notes to ensure safe prescribing.

Please use the request a repeat prescription button on the website to request your medication.

The cost of privately prescribed HRT from our clinic is not covered by the NHS or the HRT prepayment certificate. It is cheaper if your GP is able to prescribe your HRT. Your HRT pre-pay certificate may not cover all HRT products, so click here to check if your products are covered.

Emails between appointments

We do not charge for emails but we are only able to deal with logistical issues by email. Any clinical concerns we ask that you book an appointment, as per our practice policy.

Additional letters requested for other specialists £30, we will send an invoice to you if you request this. A copy of your clinic letters will be sent to your GP free of charge so they are aware of our care and recommendations.

Private blood tests

We offer a range of profiles for blood tests and only arrange ones which are necessary for you. Sometimes more investigations are needed we are ruling out some other causes for your symptoms. We will refer you to our phlebotomy service and give you the number to call to arrange and pay for your blood test. The result will be sent back to Rowena Health and we will be in contact with you within 7 days with a report and our recommendations.

Please add the cost of the phlebotomy service to the figure below. You will be offered an appointment in a clinic setting (add £40) to take the blood tests or a phlebotomist can visit your home (add £60). Approximate costs are stated below - please allow for small price increases with Nationwide.

Profile 1: FBC, ferritin, U+E, LFT, lipids, TSH, free T4, Hba1c, oestradiol, testosterone, SHBG, Vitamin B12, folate and Vitamin D - £117

Profile 2: oestradiol, SHBG, testosterone, TSH, free T4 - £63.50

Profile 3: oestradiol, SHBG, testosterone - £50.50

Profile 4: FBC, ferritin, TSH, free T4, testosterone, SHBG - £60

Profile 6: SHBG, testosterone - £26.50

Profile 8: FSH/LH - £38

Results will be sent to Rowena Health and we will inform you of the result.

Venous blood samples (not capillary) are recommended for hormonal blood tests. To avoid contamination of your result if you are using hormone gel (oestrogen or testosterone) please do not touch the gel with your hands in the week before the blood test and apply the gel to the inner thigh area. Please do not using biotin at a dose 5mg or more in the 8 hours before a testosterone blood test as this can affect the result.

If you need to cancel your appointment:

You will receive a full refund you if cancel your appointment and give us at least 48 hours notice.

If you cancel or ask to rearrange your appointment within 48 hours of your booked appointment, it will be difficult for us to fill your appointment time so a refund will not be possible.

Please note you must be on UK soil at the time of your appointment.

If you need to rearrange your appointment more than 48 hours before your booked appointment:

If you need to reschedule your booked appointment more than 48 hours before your appointment time please email us and we will arrange this for you.

We reserve the right to change our pricing in future without prior notice.

We are sorry that we do not offer discounts, and believe our prices to be fair and competitive.

We are delighted to see you at Rowena Health.

Dr Carys Sonnenberg

New patient and follow-up consultation prices

A new patient appointment is currently £275 for a 45 minute appointment. This does not include the cost of prescribed medication, or costs of recommended investigations.

A follow-up patient appointment is currently £175 for a 30 minute appointment. This appointment can review your care and is usually booked after 8-12 weeks and annually. This does not include the cost of prescribed medication or costs of recommended investigations.

if you have a quick question, in between routine planned appointments, you can book a telephone appointment, lasting up to 10 minutes. This costs £95 and is perfect to discuss a blood test result, or ask a quick question. Please do not book a 10 minute telephone appointment to have your follow-up or annual review as this does not give us enough time to carry out these reviews safely. This appointment does not include a pre-booking questionnaire or a clinic letter.

Please note that booking confirmation emails may go into your junk email box. You should receive an email on booking your appointment from [email protected]

We are happy for you to send us information to support your consultation, but if there are multiple documents to review please consider that we may charge you for the time taken to review these before your consultation.

Prescription costs and medication costs

We do not charge an administration cost if a private prescription for a medication like HRT, is issued during your consultation but you will be charged for the cost of the medication itself and if prescriptions are posted to your home, a small additional charge will apply for postage and handling.

Prices of HRT products vary depending on the product and dose, typically ranging from £10 to £40 per item per month.

Examples vary (the prices stated below are from CloudRx for some of our commonly prescribed products, and do not include postage charge). SignatureRX prices may vary, and you can choose to collect your HRT from a local pharmacy:

• Oestrogel: approx £15 per 80g bottle (2026)
• Sandrena: approx £15 for 28 sachets of 0.5mg or 1mg
• Lenzetto: approx £40 per 3 bottles
• Evorel 50mcg patches: 3 boxes of 8: approx £40
• Utrogestan 100mg oral capsules: box of 30: approx £15
• Nalvee (dydrogesterone) 10mg: box of 20: approx £15
• Slynd (drospirenone 4mg) box of 84: approx £30
• Estriol 1mg/g Vaginal Cream: 15g tube: approx £15
• Estring (Estradiol Hemihdrate) Vaginal Ring: one: approx £55
• Vagirux (Estradiol) 10mcg Vaginal Tablets: pack of 24: approx £22

If further prescriptions are requested by you, outside your consultations, then we charge a £35 administration cost. This is to cover the cost of time reviewing your notes to ensure safe prescribing.

Please use the request a repeat prescription button on the website to request your medication.

The cost of privately prescribed HRT from our clinic is not covered by the NHS or the HRT prepayment certificate. It is cheaper if your GP is able to prescribe your HRT. Your HRT pre-pay certificate may not cover all HRT products, so click here to check if your products are covered.

Emails between appointments

We do not charge for emails but we are only able to deal with logistical issues by email. Any clinical concerns we ask that you book an appointment, as per our practice policy.

Additional letters requested for other specialists £30, we will send an invoice to you if you request this. A copy of your clinic letters will be sent to your GP free of charge so they are aware of our care and recommendations.

Private blood tests

We offer a range of profiles for blood tests and only arrange ones which are necessary for you. Sometimes more investigations are needed we are ruling out some other causes for your symptoms. We will refer you to our phlebotomy service and give you the number to call to arrange and pay for your blood test. The result will be sent back to Rowena Health and we will be in contact with you within 7 days with a report and our recommendations.

Please add the cost of the phlebotomy service to the figure below. You will be offered an appointment in a clinic setting (add £40) to take the blood tests or a phlebotomist can visit your home (add £60). Approximate costs are stated below - please allow for small price increases with Nationwide.

Profile 1: FBC, ferritin, U+E, LFT, lipids, TSH, free T4, Hba1c, oestradiol, testosterone, SHBG, Vitamin B12, folate and Vitamin D - £117

Profile 2: oestradiol, SHBG, testosterone, TSH, free T4 - £63.50

Profile 3: oestradiol, SHBG, testosterone - £50.50

Profile 4: FBC, ferritin, TSH, free T4, testosterone, SHBG - £60

Profile 6: SHBG, testosterone - £26.50

Profile 8: FSH/LH - £38

Results will be sent to Rowena Health and we will inform you of the result.

Venous blood samples (not capillary) are recommended for hormonal blood tests. To avoid contamination of your result if you are using hormone gel (oestrogen or testosterone) please do not touch the gel with your hands in the week before the blood test and apply the gel to the inner thigh area. Please do not using biotin at a dose 5mg or more in the 8 hours before a testosterone blood test as this can affect the result.

If you need to cancel your appointment:

You will receive a full refund you if cancel your appointment and give us at least 48 hours notice.

If you cancel or ask to rearrange your appointment within 48 hours of your booked appointment, it will be difficult for us to fill your appointment time so a refund will not be possible.

Please note you must be on UK soil at the time of your appointment.

If you need to rearrange your appointment more than 48 hours before your booked appointment:

If you need to reschedule your booked appointment more than 48 hours before your appointment time please email us and we will arrange this for you.

We reserve the right to change our pricing in future without prior notice.

We are sorry that we do not offer discounts, and believe our prices to be fair and competitive.

We are delighted to see you at Rowena Health.

Dr Carys Sonnenberg

We offer full refunds if there is a change or cancellation to your booking two full working days (48 hours, not including weekends) in advance of the appointment. Please see our Terms and Conditions.

Should you cancel or rearrange an appointment within 48 hours of your appointment time then we will be unable to offer a refund. This is because it is unlikely we will be able to rebook the missing slot. We are a small business and are grateful for your understanding.

Refunds are returned via your original payment method and can take up to 10 days to complete, this is governed by our payment system and cannot be expedited.

New patient and follow-up consultation prices

A new patient appointment is currently £275 for a 45 minute appointment. This does not include the cost of prescribed medication, or costs of recommended investigations.

A follow-up patient appointment is currently £175 for a 30 minute appointment. This appointment can review your care and is usually booked after 8-12 weeks and annually. This does not include the cost of prescribed medication or costs of recommended investigations.

if you have a quick question, in between routine planned appointments, you can book a telephone appointment, lasting up to 10 minutes. This costs £95 and is perfect to discuss a blood test result, or ask a quick question. Please do not book a 10 minute telephone appointment to have your follow-up or annual review as this does not give us enough time to carry out these reviews safely. This appointment does not include a pre-booking questionnaire or a clinic letter.

Please note that booking confirmation emails may go into your junk email box. You should receive an email on booking your appointment from [email protected]

We are happy for you to send us information to support your consultation, but if there are multiple documents to review please consider that we may charge you for the time taken to review these before your consultation.

Prescription costs and medication costs

We do not charge an administration cost if a private prescription for a medication like HRT, is issued during your consultation but you will be charged for the cost of the medication itself and if prescriptions are posted to your home, a small additional charge will apply for postage and handling.

Prices of HRT products vary depending on the product and dose, typically ranging from £10 to £40 per item per month.

Examples vary (the prices stated below are from CloudRx for some of our commonly prescribed products, and do not include postage charge). SignatureRX prices may vary, and you can choose to collect your HRT from a local pharmacy:

• Oestrogel: approx £15 per 80g bottle (2026)
• Sandrena: approx £15 for 28 sachets of 0.5mg or 1mg
• Lenzetto: approx £40 per 3 bottles
• Evorel 50mcg patches: 3 boxes of 8: approx £40
• Utrogestan 100mg oral capsules: box of 30: approx £15
• Nalvee (dydrogesterone) 10mg: box of 20: approx £15
• Slynd (drospirenone 4mg) box of 84: approx £30
• Estriol 1mg/g Vaginal Cream: 15g tube: approx £15
• Estring (Estradiol Hemihdrate) Vaginal Ring: one: approx £55
• Vagirux (Estradiol) 10mcg Vaginal Tablets: pack of 24: approx £22

If further prescriptions are requested by you, outside your consultations, then we charge a £35 administration cost. This is to cover the cost of time reviewing your notes to ensure safe prescribing.

Please use the request a repeat prescription button on the website to request your medication.

The cost of privately prescribed HRT from our clinic is not covered by the NHS or the HRT prepayment certificate. It is cheaper if your GP is able to prescribe your HRT. Your HRT pre-pay certificate may not cover all HRT products, so click here to check if your products are covered.

Emails between appointments

We do not charge for emails but we are only able to deal with logistical issues by email. Any clinical concerns we ask that you book an appointment, as per our practice policy.

Additional letters requested for other specialists £30, we will send an invoice to you if you request this. A copy of your clinic letters will be sent to your GP free of charge so they are aware of our care and recommendations.

Private blood tests

We offer a range of profiles for blood tests and only arrange ones which are necessary for you. Sometimes more investigations are needed we are ruling out some other causes for your symptoms. We will refer you to our phlebotomy service and give you the number to call to arrange and pay for your blood test. The result will be sent back to Rowena Health and we will be in contact with you within 7 days with a report and our recommendations.

Please add the cost of the phlebotomy service to the figure below. You will be offered an appointment in a clinic setting (add £40) to take the blood tests or a phlebotomist can visit your home (add £60). Approximate costs are stated below - please allow for small price increases with Nationwide.

Profile 1: FBC, ferritin, U+E, LFT, lipids, TSH, free T4, Hba1c, oestradiol, testosterone, SHBG, Vitamin B12, folate and Vitamin D - £117

Profile 2: oestradiol, SHBG, testosterone, TSH, free T4 - £63.50

Profile 3: oestradiol, SHBG, testosterone - £50.50

Profile 4: FBC, ferritin, TSH, free T4, testosterone, SHBG - £60

Profile 6: SHBG, testosterone - £26.50

Profile 8: FSH/LH - £38

Results will be sent to Rowena Health and we will inform you of the result.

Venous blood samples (not capillary) are recommended for hormonal blood tests. To avoid contamination of your result if you are using hormone gel (oestrogen or testosterone) please do not touch the gel with your hands in the week before the blood test and apply the gel to the inner thigh area. Please do not using biotin at a dose 5mg or more in the 8 hours before a testosterone blood test as this can affect the result.

If you need to cancel your appointment:

You will receive a full refund you if cancel your appointment and give us at least 48 hours notice.

If you cancel or ask to rearrange your appointment within 48 hours of your booked appointment, it will be difficult for us to fill your appointment time so a refund will not be possible.

Please note you must be on UK soil at the time of your appointment.

If you need to rearrange your appointment more than 48 hours before your booked appointment:

If you need to reschedule your booked appointment more than 48 hours before your appointment time please email us and we will arrange this for you.

We reserve the right to change our pricing in future without prior notice.

We are sorry that we do not offer discounts, and believe our prices to be fair and competitive.

We are delighted to see you at Rowena Health.

Dr Carys Sonnenberg

We take payment online at the point of booking using all major credit and debit cards.

Some health insurance policies do not, unfortunately, cover menopause.

Please check with your provider, that they cover menopause and that they cover you to be seen by a British Menopause Society accredited Menopause Specialist who sits on the GP register with the GMC, before booking the appointment.

Some private companies will only cover care with a Dr. who sits on the specialist register (a hospital consultant, not a GP) so please clarify this before booking an appointment.

We are able to provide you with an invoice to claim back from your insurer, but we do not work with the insurers themselves at the moment. Lots of our patients do claim back from their insurers without a problem, but please check this is right for you before booking an appointment.

We are delighted to see that more policies are recognising the importance of menopause and offering cover - in particular WPA and Aviva both cover this service.

If your provider suggests an alternative clinician please check that they hold the BMS Menopause Specialist qualification to ensure you get the best quality holistic care.

Some of our patients do live outside the UK, and travel to the UK for appointments. Our medical indemnity insurance only covers us to see patients who are on UK soil at the time of their appointment. We will ask you to confirm this as part of our questionnaire.