What if I have questions between appointments?

We will issue a clinic letter with a comprehensive list of evidence based resources, at your first appointment and would encourage you to visit these first to see if you can answer your question. We are happy if you cannot find the answer that you email us, and we may be able to answer your question or we may ask that you book a 15 minute mini-consultation or a 30 minute follow-up consultation to help you. Please do not assume we will have seen your email if it is sent outside normal working hours.

We do not feel that consulting via email is safe and it also goes against our practice policy. Therefore we are only able to answer straightforward enquiries in this way. If you have questions we will either advise that you book a short charged telephone call via the booking page called a mini-consultation at a cost of £95 for up to 15 minutes. If you feel you need a longer discussion please book a follow-up appointment for £150 for up to 30 minutes. We are happy to see you as often as you need and to help and support you as much as we can so please do book appointments that are right length for you, to avoid us having to ask you to rebook so we can manage our schedule.

We will endeavour to answer your questions via email within 7 working days. This may be longer if your clinician is on annual leave so please do contact your GP, 111 or 999 in case of an emergency.

We are not able to answer emails outside normal working hours.

We do not provide emergency care and request that you contact your GP or the emergency services if you feel that you need this. 

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