We will issue a clinic letter with a comprehensive list of evidence based resources, at your first appointment, and would encourage you to visit these first, if you have questions between appointments.
We are happy if you cannot find the answer that you email us, and we may be able to answer your question or we may ask that you book a 15 minute mini-consultation or a 30 minute follow-up consultation to help you.
We do not feel that detailed consulting via email is safe, therefore we are only able to answer straightforward enquiries in this way. We may advise that you book a short charged online- mini appointment, via the booking page at a cost of £95 for up to 15 minutes. After this we will write a short letter summarising our appointment, not a detailed report.
If you feel you need a longer discussion please book a follow-up appointment for up to 30 minutes.
We are happy to see you as often as you need and to help and support you as much as we can so please do book appointments that are right length for you, to avoid us having to ask you to rebook so we can manage our schedule.
We are not able to answer emails outside normal working hours. Please do not assume we will have seen your email if it is sent outside normal working hours. We will endeavour to answer your questions via email within 7 working days. This may be longer if your clinician is on annual leave so please do contact your GP, 111 or 999 in case of an emergency.
We do not provide emergency care and request that you contact your GP or the emergency services if you feel that you need this.
We reserve the right to charge for emails, if we feel this is appropriate, we will discuss this with you if necessary. The charge would be £40 per email received.
Thank you for working with us so that we can best help you and our other patients.
Dr Carys Sonnenberg Rowena Health