We offer full refunds if there is a change or cancellation to your booking two full working days (48 hours, not including weekends) in advance of the appointment. Please see our Terms and Conditions. If you wish to reschedule an appointment within this 48 hour window this may be possible, there will be an administration charge to cover our costs, as we may not be able to fill an appointment at short notice. Should you cancel an appointment with less than two full working days (48 hours, not including weekends) of an appointment then we are unable to offer a refund. This is because it is unlikely, we will be able to rebook the missing slot. You can, however switch your appointment to an online one at no extra charge. Refunds are returned via your original payment method and can take up to 10 days to complete, this is governed by our payment system and cannot be expedited.