Thank you for attending your appointment with Rowena Health. We are delighted to help you, whenever you need support, and are committed to providing your ongoing care. We hope that you have found your appointment beneficial and we would be delighted if you would support us by giving feedback, we will send you details of how to do this.
Booking appointments
We offer an online booking system which is easy to use and which takes payment immediately for all appointments including follow-up appointments.
You will receive email confirmation of your booking, please check your emails (and junk). Your email will contain a link to a pre-consultation questionnaire. Please complete the pre-consultation questionnaire at least 48 hours prior to your consultation.
If you need to change your appointment please email [email protected]. To avoid disappointment, please check the appointment cancellation policy.
At each appointment we will discuss your ongoing care, confirm how you prefer to receive your ongoing prescriptions and ask you how you would like to arrange your future care with us, or your GP. If you would like to see us at Rowena Health for future consultations we send one reminder by email, for our agreed follow-up plan. If you do not book an appointment we assume that your GP is managing your ongoing care and we will not send subsequent emails.
Your clinic letter
You will receive a securely encrypted email, attaching a clinic letter following your appointment, outlining everything you discussed with Dr Sonnenberg.
This will be sent within 7 days from [email protected]. Please let us know if there is anything you would like to change about your letter, it will be detailed with links to other websites for your information and support.
This letter and all relevant correspondence will also be shared with your GP surgery to keep them informed of your care. If you do NOT wish for them to know, please tell us on your booking questionnaire and at your appointment.
At the appointment we will agree with you a future plan. You should leave having a clear understanding of what will happen next, how to obtain your medication, if appropriate, and when your next follow-up appointment is due.
Prescribing private prescriptions at your appointment
There is no extra administration charge to you if we prescribe medication during your appointment, but you will have to pay for the cost of the medication, to the pharmacy. This is usually between £10-40 per month per product.
If we are prescribing your medication we will share your prescription with your consent, which is given in your booking questionnaire, with CloudRx or SignatureRx, our online pharmacies.
CloudRX will contact you to arrange for payment of your medication, and arrange for it to be delivered to your home address, where you may need to be in to sign for it.
SignatureRX will give you the flexibility to collect your medication from a local pharmacy, a prescription token will be sent to you. Please ensure the medication you collect from the pharmacy is correct.
We are only able to prescribe medication for you if you are happy for us to share this information with your GP, unless there are extenuating circumstances. We feel this is safest for you and your GP in case they prescribe anything which could interact with a medication which is prescribed by us.
Repeat medications
If you need us to prescribe your ongoing medication outside the time of an appointment please let us know 5 working days in advance.
Repeat prescriptions can be obtained by clicking the repeat prescription button on the website. An administration fee of £35 will be requested, and a questionnaire sent to you, to complete. Once this has been received by us and checked, we are happy to prescribe your medication. It is important to write exactly what medication and what dose you require on the questionnaire when you complete it, to avoid any errors. We check patient notes every time we prescribe to ensure we are prescribing safely.
For safe menopause prescribing practices, medication can only be issued to women who are actively under the care of Rowena Health.
If you haven’t had a consultation in the past year, or if you haven’t had a three-month review following the start of your treatment or any changes to your treatment, a follow-up appointment will be necessary before issuing a menopause prescription.
We only prescribe up to 3 months of medication at a time. If we are prescribing antidepressants we limit our prescriptions to 2 months as a maximum.
Your GP may be able to prescribe your medication ongoing. If you wish them to do this then please make an appointment with them to discuss your clinic letter and our recommendations. You may then be able to use an HRT prepay certificate which will make obtaining your HRT significantly cheaper for you than if it is issued privately.
Please tell us of any side effects to your HRT, or change in your medical or family history so we are sure we are safely prescribing.
Blood tests
Private blood tests: we can use Nationwide pathology to arrange your private blood tests. We will inform them of the blood test profile we recommend and provide you with the phone number to call and provide payment and arrange for the blood test to be taken at a local clinic (extra £40 phlebotomy fee) or at your home (extra £60 phlebotomy fee). The results are then returned to us and we will inform you of the result and any action required.
If a blood test is arranged by us then the results will be sent back to us and we will share them with you, and include any advice or recommendations.
Emails
Email communication is limited to the clarification of appointments or the reinforcement/clarification of prescribing advice.
Please allow 5 working days for a response to your email.
We are not able to provide emergency care
We do not have an emergency service or a telephone service, so in the event of an emergency please contact your GP, 111 or 999.
If you have a question between appointments
We offer a 10 minute telephone appointment to help support you with questions between follow-up appointments, which can be booked via the website.
These telephone appointments are not suitable for a follow-up consultation.
How did we do?
We strive to offer the highest quality of care and service to our patients and your feedback really matters. All feedback is welcomed so please let us know how we did at your appointment. We have a feedback questionnaire which is returned to us, and is available at the bottom of your clinic letter, and we have a google feedback, which we would be delighted if you would complete.
Tell a friend
Talking about the menopause is important. If you’ve benefited from our care, you can help your friends and family by spreading the
word. As well as high quality individual care we also offer corporate support and training for businesses and public sector organisations so do get in touch if you would like further information.
Rowena Health Ltd is a company registered with company number 14277302
Rowena Health Ltd is regulated by the Care Quality Commission (CQC)
Please see our booking page to book an appointment.