FAQs Archive

Do you prescribe regulated HRT or bio-identical compounded hormones?

7 January 2023 / By Dr Carys Sonnenberg

All of the HRT we prescribe is regulated and the oestrogen and progesterone usually available on the NHS. Bio-identical means having the same structure as a substance produced in the body. Both estradiol, in the form of patches, gels and sprays, and the micronised progesterone, Utrogestan, are technically ‘bio-identical’ but these particular products are highly regulated […]

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Will my medical insurance cover the cost of the consultation?

7 January 2023 / By Dr Carys Sonnenberg

Some health insurance policies do not, unfortunately, cover menopause. Please check with your provider, that they cover menopause and that they cover you to be seen by a British Menopause Society accredited Menopause Specialist who sits on the GP register with the GMC, before booking the appointment. We are able to provide you with an

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How do I book an in-person consultation and where will I be seen?

7 January 2023 / By Dr Carys Sonnenberg

Simply click the option on the top of our main web page to book a consultation at a time convenient to you. Dr Carys Sonnenberg can offer in-person consultations, under practicing privileges, at The Surrey Cardiovascular Clinic in Guildford which is located at 5 Huxley Rd, Guildford GU2 7RE. It is conveniently located just off

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What happens at my consultation?

7 January 2023 / By Dr Carys Sonnenberg

The most important thing about your consultation is that you feel comfortable and relaxed, and we will take time to listen to how you have been feeling and to talk through all of your symptoms. Dr Carys Sonnenberg, has been a GP for over 20 years, she is a Mum of two teenagers, and has

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What happens if the Doctor needs to cancel an appointment?

7 January 2023 / By Dr Carys Sonnenberg

In the event of the doctor being unable to provide an appointment, we will inform you as soon as possible and we will work with you to be as flexible as we are able to be to provide another appointment as soon as possible, or to refund your fee if this is not suitable for

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Who do we treat and what do we do?

7 January 2023 / By Dr Carys Sonnenberg

At Rowena Health we are a small online health clinic providing virtual consultations if you are in the UK, with an in person clinic in Guildford, Surrey. Your health and wellbeing are the the heart of our consultations. We are proactive at giving you holistic care and advice so that you can improve your symptoms,

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Do I need a referral from my GP to see you?

7 January 2023 / By Dr Carys Sonnenberg

You do not require a referral letter from your GP to see us at Rowena Health. We think it is important you inform you doctor of the advice we give and to help with this we ask that you share your treatment plan with your GP. If you have any letters or blood test results

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Can I be seen if I live outside of the UK?

13 December 2022 / By Dr Carys Sonnenberg

Unfortunately, new patients who live outside the UK cannot be seen by us because our medical indemnity insurance only covers patients who are on UK soil at the time of the appointment. We will ask you to confirm this as part of our questionnaire.

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Do you offer a refund if I need to cancel or reschedule my appointment?

13 December 2022 / By Dr Carys Sonnenberg

We offer full refunds if there is a change or cancellation to your booking two full working days (48 hours, not including weekends) in advance of the appointment. Please see our Terms and Conditions. If you wish to reschedule an appointment within this 48 hour window this may be possible, there will be an administration

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When and how do you take payment?

13 December 2022 / By Dr Carys Sonnenberg

We take payment online at the point of booking using all major credit and debit cards.

When and how do you take payment? Read More »

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